Return Policy

Gasket Orders
There are No Refunds on the Gasket Orders, as stated on
every gasket ordering section of the gasket ordering page.
Due to Covid, there has been a huge delay on the stock
of gaskets with SubZero and all orders have been going
to a back order list, for 2, 3, 4 months now.
Due to this, there are over 100+ bold red disclaimers
on the web site and ordering page, that explain the delays,
and to be very patient, or do not order a gasket.
If someone forces a refund, the refund will only be 50% of
the purchase price, due to fees that will have to be paid to
SubZero for removing your order from the back order list,
as well as administrative fees to produce the refund.

Please be Patient, SubZero states they are now producing
300 gaskets at a time, and will be fulfilling the back order
list starting Dec 2, 2020

Thank you for your Great Patience and Understanding, during Covid!

Evaporators Refund & Return Policy:
Due to the fact that the evaporators are an item that MUST BE INSTALLED BY A LICENSED & QUALIFIED TECHNICIAN IN SEALED SYSTEM AND REFRIGERATION REPAIR, THAT ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCE WHATSOEVER!
If there is something wrong with the evaporator, contact us and we will discuss a replacement, but there are No Refunds!

Like many retailers, we guarantee our products; if an item is defective in any way, you can send it back for a replacement.
Simply contact us and we will have you return the defective item for exchange, or repair.

There are No Refunds on any parts purchased, so be sure before you purchase,
that you are ordering the proper parts!

If you have any questions about our guarantee, please, email us at Rtnoww@aol.com.

If you do not like the product for some reason, there are no returns or refunds
for products you may not like for any reason.
This is stated clearly on the order form when you order, and used products
will not be refunded, for any reason either!

Returns and Exchanges

Defective returns and exchanges of defective products, we have authorized with you, can be shipped back by mail.
Please email our Customer Service, if you wish to return a defective product you ordered online.

Returning by mail
•Within the US: Returned defective items must be sent via insured, prepaid Regular US Mail.
Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
•Outside the US: Ship defective goods prepaid, by insured ground shipping.
To avoid unnecessary delays, please write “U.S. Defective Goods returning” on the outside of the package.
Please Note for outside the US shipping: Do not return defective items by UPS or other carriers, as duty and / or brokerage fees will be charged,
and your return will be refused by RefrigeratorPartReplacements.com.

If you are requesting an exchange of the defective product, please remember to include sufficient payment for the return postage.
Where applicable, please contact your local customs office for information about any taxes or duties
that may be assessed on a return shipment outside the US.

Please note: Our Processing Center cannot accept returns in person.
Mail returns to: RefrigeratorPartReplacements PO Box 12726 El Cajon, CA 92022